On the back of a host of pricing increases, it would be fair to say that most insurance customers are quite fatigued with their experience, and, when coupled with the COVID-19 environment, brokers jobs have arguably become more difficult than ever. As such, it’s become vital to have reliable carrier partners – and now the best in the business have been highlighted courtesy of the Five-Star Carriers Report 2021.
Available to view for free, now, the report, now in its eighth year, was built by Insurance Business America asking brokers to rate their carriers’ performance across 11 categories on a scale of one (poor) to five (excellent). Those areas were:
- Competitive rates
- Product innovation
- Product training and marketing support
- Underwriting expertise
- Range of products
- Quick quotes
- Broker communication
- Online platforms and services
- Overall service level
- Claims processing
- Appetite for niche and emerging risks
Carriers that received an average score of 4.00 or higher were named a Five-Star Carrier for that category.
So, which firms came out on top in each of these vital service areas? Click through to read the full Five-Star Carrier 2021 report now.